FAQs

Frequently Asked Questions (FAQs)

General & Product
What is Neuro?
Neuro is a specially formulated line of functional gum and mints designed to give you energy, focus, or relaxation on the go. Unlike sugary energy drinks or coffee, Neuro delivers active ingredients through buccal absorption (absorbed through the mouth), meaning it works faster and more efficiently.

How long does it take to feel the effects?
Because our ingredients are absorbed directly through your mouth as you chew or suck on a mint, you will typically feel the effects within 5 to 10 minutes—much faster than a beverage or supplement capsule.

Are Neuro products safe?
Yes! Our products are made with high-quality, scientifically backed ingredients. They are sugar-free, gluten-free, vegan, and non-GMO. However, if you are pregnant, nursing, or sensitive to caffeine, we recommend consulting your doctor before use.

Ordering & Payments
What currency do you charge in?
All prices on our website are displayed and processed in US Dollars (USD).

What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover) as well as secure express checkout options like PayPal, Apple Pay, and Google Pay.

Can I modify or cancel my order?
We process orders quickly to get them to you as fast as possible. If you need to change or cancel your order, please email us immediately at [email protected]. Once an order has been shipped, we can no longer modify or cancel it.

Shipping & Delivery
Do you ship internationally?
Yes! We offer worldwide shipping. No matter where you are in the world, we can deliver Neuro right to your doorstep.

How long will it take to get my order?
Domestic Orders (USA): Typically arrive within 3–5 business days.

International Orders: Typically arrive within 7–14 business days, depending on your country’s customs processing times.

Note on International Customs: Customers are responsible for any customs fees, duties, or taxes applied by their local government upon arrival.

How can I track my order?
Once your order ships, you will receive a shipping confirmation email containing your tracking number and a link to track your package in real-time.

Returns & Refunds
What is your return policy?
We want you to love your Neuro experience. If you are unsatisfied with your first purchase, please contact us at [email protected] within 30 days of receiving your order, and we will do our best to make it right.

What should I do if my order arrives damaged?
If your package arrived damaged during transit, please take a quick photo of the damage and email it to us at [email protected]. We will ship out a replacement package to you immediately.

Still Have Questions?
We’re here to help! Drop us a line anytime.
Email: [email protected]
Website: https://www.neurogumss.com